Why Is My Wave Internet Not Working?

Imagine this: You’re lying in bed on a Sunday morning. You ordered yourself a fancy breakfast from outside because you deserve it after the tough workweek. You settle back into bed and decide to stream movies on Netflix and have breakfast in bed. You turn on your laptop and go on to Netflix. 

Fast forward to half an hour later, you’re completely immersed in the movie and enjoy your time when suddenly, your screen goes black with a loading symbol on it. “No! Why now?”, you think and that’s the short but sad story of your weekend. However, it’s too soon to give up hope. You can still do something to prevent your weekend from going from great to the worst day ever. 

This is precisely the reason this article has been written. Someone somewhere went through the same problem and solved it. Thus, they decided to share that knowledge in case someone else might need it. As time went by, others put up their solutions and tips and tricks and while some were similar, others were very different. 

This leaves you wondering, “What should I do? Do I try all of these tricks or are they just going to make the problem worse?” Understandably, there are different solutions for different types of internet and modems. So, you have to be mindful of that fact.

Here, we have compiled and written down some tips and tricks for Wave Internet and how to solve that internet issue. Of course, before we move on to the techniques for resolving Wave Internet connectivity issues, we will first have to recognize the problem and why it is there in the first place. 

Why Is My Wave Internet Not Working?

There could be a multitude of reasons why your internet isn’t working. It could be simply due to an overheated modem, or an internet outage in your area. Let’s take a look at some of the reasons.

• Virus – Maybe the problem isn’t even with your internet in the first place. Rather, it could be with the device you are using. Your laptop, computer, or phone could have fallen victim to a virus through some suspicious website and you didn’t realize it. To avoid this happening in the first place, you should download anti-virus software. 
• Physical blockages – Wi-Fi signals travel through the air and reach your computer, laptop, and/or phone so you can use the internet. However, if you think about it, there are a lot of blockages in the signals’ path. The wall, ceiling, door, window, and any other item lying around. Because of these blockages, there is a chance that you are getting slow or no Wi-Fi signals at all. To avoid this from happening, you can get Wi-Fi extenders. 

A Wi-Fi extender extends the range of your network and allows your devices to connect and use the internet, despite being far from the router. Wave Internet does offer Amazon Eero, a Wi-Fi extender, so you won’t need to go through the trouble of finding one yourself. Another solution for this can also be an Ethernet cable connection. Having a wired connection means no disruptions due to any blockages.

• Own modem – If you have purchased the modem yourself and not from the ISP, there is the possibility that your modem might not be compatible with Wave Internet. It could be that your modem’s capacity to deliver speeds is lesser than the bandwidth of the internet package that you have subscribed to. This means the modem is the one causing the blockage.
• Loose wire – Sometimes, a wire can come loose due to any reason and that could be the reason for getting no internet. Check the wires connecting from your router to the modem and make sure they are all connected properly.
• Power outage – This problem is pretty self-explanatory and it is not something that can be fixed by you. For this problem, all you can do is call your ISP’s service center and wait for them to resolve the issue. 

How Do I Reset Wave Internet?

In case you think your internet is the one causing problems and not any of the other factors, you can reset your internet connection to see if the internet starts running again. To reset your connection, first, check if your computer is slow or if it’s just the internet. 

If the computer programs are taking some time to load, it means that the internet is not the problem, but your computer. Otherwise, if the web pages are taking too long to load but the programs are working fine, then you know it is an internet connectivity issue. Once you have determined that:

• Restart your device. It usually does the trick as it is a way of refreshing the system. This will get rid of any congestion or traffic, in case there is any. 
• Check if your router and modem are plugged in properly and powered on.
• Check if the coaxial cable is securely connected to the cable jack and modem.
• Check if the Ethernet is connected properly between the modem and router.
• After 30 seconds, plug in the devices and restart the modem and router. Wait for the lights to stabilize and check the internet.
• Check the power, send, receive, and online lights are solid before reconnecting to the internet. Open some websites and see if they open and operate fine. Try to open more than two websites as sometimes, the website server could be down. 
• Place your router in an open and frequented area of the house so that there are fewer blockages and you can enjoy a smooth internet experience. 
• Avoid placing any devices close to the router as they might interrupt the internet signals. Cellphones, radio, and the like should be kept at a certain distance from the router and modem.
• Test Wave Internet speed with a speed checker which you can find online. You will be able to see if you are getting the correct internet speed that you have paid for. If the speed falls shorter than what you have subscribed to, then you should immediately contact Wave Internet head office.

How to Reboot Your Modem and Router?

If you have tried everything and the internet still seems to be working slower than usual or not at all, then it means there could be an issue with your modem. You should then reboot your modem and see what happens. How you can do that is by:

• Unplugging the modem, wait 30 seconds, and then plugging it and checking the internet connection. If your internet is still not working, then contact the customer support team and let them know about the issue.
• The same process applies to a router as well. 

How to Contact Wave Internet?

If your internet connection does not work despite trying a few of these tips, you can contact Wave Internet via any one of the following: Phone, online chat, retail stores, and social media.

• Phone – The customer service phone number for Wave Internet is 1-844-343-1375.
• Social media – Wave Internet has social media accounts on Facebook and Twitter.
• Retail Stores – There are 25 retail store locations across California, Oregon, and Washington. You can go in person and talk to them regarding any issue.
• Online chat – You can go to our website and find an online customer service option which you can use to find the answer to your problem.

Ending Note

Wrapping up the topic, no doubt you will face issues regarding internet connection, no matter who the service provider is or what the connection type is, but what helps you to determine a good internet service from the others is how the problem is handled by the ISP. If you are facing problems with your service provider, you can go on to BuyTVInternetPhone and find a good internet service provider!