Voice over internet protocol “VoIP” is a cloud-based telecommunication system. It is the latest form of communication for the public and businesses as well. For the purpose of getting in touch with employees, clients and customers, almost all the businesses in the United Kingdom are using VoIP as a communication tool. Because the voice over internet protocol has excellent features and high-quality services. On the other hand, VoIP UK is providing the best-customised services to the businesses, depending on the nature of the business and the needs of the business. They have packages for different types of businesses and users. Like you can buy a subscription for one month to one year or more than a year.
Key Features of VoIP
Voice over internet protocol has some features that make it unique from the traditional landline phones. Some of the features are discussed below as,
- Call quality
Cloud-based telecommunication systems have excellent call quality. You can listen to the call smoothly without distortion.
- Not much equipment required
There is no need for so many wires and equipment, just a computer system and fast speed internet connection is enough to make calls.
- Different types of call
They offer voice calls, video calls, conference calls and call recording within a single application, which means that VoIP is a unified system. Because it consists of multiple technologies facilitating the public and business at once.
- Call Que
They have the ability to manage the calls and it automatically puts the call in que instead of rejecting the call when the line is busy.
- Call screening
They have the ability to screen the call. For example, the application is so smart that it analyses the call and makes a decision whether to accept the call or reject it. Because the hacker attacks the system through pseudo calls. The VoIP can reject the call in case of ambiguity.
- Call transfer
This telecommunication system has made the business able to transfer the call. If you call the office, the call is firstly received by the receptionist and then is transferred to the concerned person.
- Music on Hold
When you put the call on hold, the caller has to wait for a long time. The VoIP automatically plays interesting music during the hold. And the caller does not get bored and loses interest, instead, he enjoys waiting for his turn.
- DO NOT DISTURB feature
This system has unique features like smartphones where you can put your cloud-based phone on “DO NOT DISTURB” mode. After putting your phone on this mode the caller will find your line busy and redirect the caller to record the voice mail or send a text message to the business.
- Send documents
In traditional phones, when you have to send a document to another business you use a machine and have to ask the receiver whether his fax machine is on or not. But there is no such issue in a cloud-based telecommunication system, where you can send multimedia files, and documents to anyone at any time.
- Video conferencing
It provides the facility of video conferencing for the business when some of the members of the team are not in town and you have to conduct a meeting. You can just simply start a video conference call and everyone will join the call and you will be able to proceed with the meeting.
- Free upgradation
It allows users to upgrade the system when needed. They also add the updated feature to the system whenever they introduce the new features. If you want to use new features you have to pay for them.
- Toll-free number
They provide a toll-free number facility, which means the persons who are not local can make calls without paying extra phone bills.
- Priority Alert
The cloud-based telecommunication system automatically prioritised your calls. When so many people are calling your business number the system automatically analyses the calls and makes a decision to put the call on priority. As a result, the receiver receives the most important call first.
- Instant messaging
When a caller tries to contact the business and the communication team fails to respond to their contact. They automatically send an instant message in response to the call. This message includes a text which says “thank you for calling, we will soon get back to you.” such messages give a positive impact on the business of the caller.
Benefits for Small Business
VoIP UK has introduced the features which are best suitable for small businesses. Such features and benefits are described below,
- Cost-effective
Cloud-based telecommunication systems are less costly with so many advanced technologies and features. They are like a unified system where you can avail so many technologies within a single application.
- Security
These communication systems are more secure than other traditional telecommunication systems. Because these systems are end to end encrypted. They store the sensitive information of the business and also keep it for a long time.
- Portable
These systems are portable. Like you can make calls, send texts, and multimedia to anyone, at any time from anywhere. This system can be used on hard phones and softphones as well. Hard phone means the VoIP phones which seem like wireless traditional phones and the softphone means after installing the application you can use the service from any device, either a computer, laptop, smartphone or smartwatch.
- Quality communication service
The VoIP UK makes small businesses able to better communicate with the client, customer, employees and owners at the same time. So that they can discuss every single matter and can make decisions on the spot without any delay.
- Auto Assistance
They have provided the facility of Automated Assistance to small businesses. Such businesses could not afford so many employees so the cloud-based telecommunication system provides the facility where the communication system is handled by the VoIP automatic receptionist. Furthermore, the calls are automatically screened, accepted, prioritised and rejected by the system. They have reduced the cost of a separate receptionist.
